Order & Shipping Policy
At Walnut Addicted, we want your shopping experience to be simple, smooth, and worry-free.⏱ Processing & Shipping TimeProcessing time: Our order processing time is approximately 3 business days. Each product is carefully handpicked and prepared with care before shipping. Thank you for your patience — every order is crafted with warmth and attention.Shipping time: For most destinations, delivery takes 7–12 days and normally will not exceed 15 days. In rare cases, such as severe weather or other unforeseen events, delivery may be delayed. We appreciate your understanding. We ship via SF International from our workshop in China. Shipping fee: Orders of USD 45.9 or more qualify for Free Shipping. For orders below USD 45.9, a shipping fee of USD 9.9 applies. Shipping areas: Australia, Cyprus, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom (4 of 5 regions, excludes British Forces), United States (53 of 62 states, excludes Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific). ✏️ Modify My OrderPlease double-check your shipping address before placing your order. Once your order has been processed, changes cannot be made.❌ Cancel My OrderOrders can be canceled within 24 hours of placement. After 24 hours, the order will be processed and cannot be canceled or modified. If delivery fails due to incorrect information, the actual cost will be deducted from your refund.💳 Authorizations & ChargesWhen you place an order, your bank may show a pre-authorization — this is simply to verify your payment method.We will only charge your card once your order ships. The pre-authorization hold will be released by your bank according to its policies. For multiple-item orders, charges may be processed separately for each shipment. 📦 Track My OrderOnce your order ships, we’ll send you an email with a tracking number.You can track your order here: https://tms.trackmeeasy.com/home 🏷 Tax PolicyWe do not charge any taxes. Any applicable taxes or duties incurred on the order must be borne by the customer.📩 Need Help?We’re always happy to assist. Email us anytime at walnutaddicted@gmail.com, and our team will get back to you within 24 hours. |